Unified Communications
BlueWater provides organizations with the knowledge and skill sets required to design and integrate a myriad of IP communications applications available today into a unified solution. A subset of the unified communications solutions are:
IP Telephony
At the core of the Cisco Unified Communications solution is an IP call processing platform and an intelligent voice messaging system. The Cisco Unified Communications Manager provides the foundation for advanced services such as video, mobility, collaboration, and presence-based capabilities.
The Cisco Unity messaging solutions delivers powerful voice, integrated, and unified messaging options that transparently integrate with Microsoft Exchange, Lotus Domino, and Novell GroupWise.
Business Video
Video has been a form of enterprise communications for many years. However, the fact of the matter is utilization of video remains extremely low. Traditional video in the enterprise consisted of room based conferencing, a technology that left many organizations and employees with a disappointing experience.
Video technology has evolved tremendously over the last few years, and no longer is its use case limited to room based video conferencing. Organizations now have the ability to leverage video as the defacto standard for corporate communications in the form of executive broadcasts to the desktop, digital signage, video telephony, desktop video conferencing, and the ultimate remote meeting experience with Cisco’s Telepresence solutions.
Collaboration
Today’s communications incorporate many modes, workspaces, and interactions. Collaboration solutions enable improved productivity through the integration of these communication mechanisms.
BlueWater helps companies identify the collaboration solutions that is best suited for their communications needs, whether it be a hosted Software as a Service solution, an on-premise solution, or a combination that integrates cloud services with customized on-premise communications applications.
Contact Center
Utilizing IP telephony technologies to move beyond today's call center, BlueWater designs and implements contact center solutions that enhance customer interaction and improve service agent efficiency and productivity.
BlueWater builds upon the Cisco Unified Contact Center platform to enable new customer interaction applications, improve contact center reporting and analytics, and create a better overall customer experience.