Contact Center

Utilizing IP telephony technologies to move beyond today's call center, BlueWater designs and implements contact center solutions that enhance customer interaction and improve service agent efficiency and productivity.

BlueWater builds upon the Cisco Unified Contact Center platform to enable new customer interaction applications, improve contact center reporting and analytics, and create a better overall customer experience.

BlueWater's Contact Center solutions deliver:

• Voice self-service
• Computer telephony integration (CTI)
• Multichannel contact management
• Recording and Monitoring
• Historical reporting
• Work-flow automation control