BLUE Managed Services: Three Levels of Service
 |
| BLUE Features |
Monitoring |
Managed |
Managed Plus |
| 24 x 7 Monitoring with Access to User Interface |
✓ |
✓ |
✓ |
| Customized Alerting |
✓ |
✓ |
✓ |
| Reporting |
✓ |
✓ |
✓ |
| Dedicated Service Manager |
✓ |
✓ |
✓ |
| Configuration Archive |
✓ |
✓ |
✓ |
| Manufacturer’s Support |
|
✓ |
✓ |
| Issue Escalation and Vendor Management |
|
✓ |
✓ |
| Emergency Onsite Parts Replacement |
|
✓ |
✓ |
| Quarterly Onsite Report Review Meetings |
|
✓ |
✓ |
| 24x7 Remote Remediation |
|
✓ |
✓ |
| 24x7 Online Ticketing System |
|
✓ |
✓ |
| Unlimited Remote MACD |
|
✓ |
✓ |
| Telco/ISP Issue Isolation, Identification & Management |
|
✓ |
✓ |
| Proactive Maintenance |
|
✓ |
✓ |
| 40 Hours of onsite engineering support |
|
|
✓ |
| Monthly Senior Engineering Planning Meetings 8 hours onsite |
|
|
✓ |
| Custom Options |
| Reduced Rate Block of Service/Project Hours |
|
optional |
optional |
| Network Design and Deployment |
|
optional |
optional |
| Monthly Security Scans |
|
optional |
optional |
|
| |
