BLUE Life Cycle Services
BlueWater's Life Cycle Services were developed by experts to ensure maximum return on investment, scalability, and the efficient growth of the technology with your company.
Planning
BlueWater's planning services seek to incorporate the full spectrum of solution metrics - financial, strategic, technical, operational, user adoption, and communications. Any of our services can be utilized separately, but taken together they help you create a business model that objectively evaluates all the key elements of your project.
Services Include:
- Business Requirements Development
- Technology Strategy Development
- High Level Design
- Business Case Development
- Network Readiness Assessment
- Site Readiness Assessment
- Security Vulnerability Assessment
- Operational Support Assessment
- Proof of Concept Development & Testing
- Project Deployment Planning
- Project Kick-Off
Design
A Design is more than a network diagram and a parts list. A proper design considers the business drivers, technology, services, operational plan, project management, logistics and a host of other areas that could impact the success of your project.
The ultimate goal is to have a solution that addresses your business requirements.
Our Design process creates those detailed, step-by-step models that increase your ability to achieve your business objectives.
Services Include:
- Detailed Design Development
- Design Validation
- Operations Design Development
- Implementation Plan Development
- Operations Implementation Plan
- Migration Implementation Plan
- Staging Plan
- Systems Acceptance Test Plan
- Staff Development Plan
- Purchasing Plan
- Communication Plan Development
- Logistics Plan
- Trade-In Plan
- Funding Plan
Staging and Testing
BlueWater has a state of the art staging facility in Hauppauge, NY that enables you to view the solution in a contained environment, fully test the operations, and preserve your precious office space.
Additionally, your staff can take part in the configuration and testing process and have access to hands-on solutions training in a non-production environment.
Services Include:
- Staging
- Configuration Management, Documentation, & Tracking
- Warehousing & Logistics
- Quality Control Testing
- Asset Tracking & Tagging
- Application Testing
- Staff Training
- Solutions Testing
- Implementation Scripting
- Implementation Testing Plan Development
- Turn-Key remote office configuration
- Work-In-Progress Inventory
Deployment
As part of any project BlueWater will create an efficient, scaleable, and quality controlled deployment process to:
- Minimize On-Site configuration to minimize On-Site costs
- Handle logistics on delivery and implementation
- Create documentation
- Provide "On Demand" deployment services
- Provide certified engineers
- Access national deployment capability
- Conduct user training where required
- Integrate into the client's IT life-cycle
Services Include:
- Infrastructure & Application Implementation
- Systems Migration
- Systems Acceptance Testing
- Operations Implementation
- Ongoing Support Hand-Off Meeting
- Solutions Testing
Support and Management
Converged Infrastructures often consist of multiple technologies and multiple vendors. No one OEM can provide the proper Day 2 support.
BlueWater combines OEM support programs with custom support elements to build a more appropriate day 2 support offering. Benefits include:
- True SLA's for performance
- True return to service offering
- Support on integrated elements
- Ability to include MAC services
- Retention of OEM hotline support in addition to BlueWater
- On-Demand model to minimize your costs
- National coverage
- Flexible contract model
Services Include:
- Break/Fix Services
- Return to Service Offering
- Systems Monitoring
- Incident Management
- Problem Management
- Change Management
- Security Administration
- MAC Support
- Out-Tasking Services
- ITIL Compliant and Integrated into client's ITIL process
- Proactive monitoring
- After hours support coverage
- Concise reporting and trending analysis
Optimization
Optimization services provide ongoing support, based on a continuous improvement process, to ensure your solution and infrastructure continue to meet your business requirements as you grow.
These proactive management & optimization services will provide:
- Online, real-time visibility into infrastructure performance
- Client portal to view SLA management & resolution
- Multiple options tailored to your specific environment & needs
- Monthly analysis meetings with BlueWater consultants
- Capacity & Optimization planning to plan for future growth
- Linked to support offerings to provide complete proactive & reactive problem identification and resolution
Services Include:
- Capacity Planning
- Systems Tuning
- Monthly Systems Consultation
- Process Consulting
- Business Case Alignment & Improvement
- Technology Assessment & Improvement
- Operations Assessment & Improvement
- Security Assessment & Improvement
- Recruiting Services
Upgrade
BlueWater can design your infrastructure to automatically provide for upgrades and enhancements in a cost efficient & productive fashion
Unlike pure "Out-Sourcing" solutions you can remain current with the technology.
Unlike pure "leasing" solutions the upgrade path can be integrated into the life-cycle to ensure timely upgrades, with deployment & support costs included.
The BlueWater program will plan for the disposition of the old assets and include cost recovery where applicable.
Upgrade costs can be managed more effectively.