BLUE Care

BlueWater’s BLUE Care Service together with Cisco Services offers you a comprehensive network-wide service to provide network-wide technical support as well as proactive monitoring, assessments and remote repairs.

Customers are looking for…

Proactive device monitoring
Immediate responsiveness to network health issues
Cost containment
Operational efficiencies and scalability
Local support presence
Partner-led services backed by the manufacturer
Same component replacement levels as SmartNet

BLUE Care At-A-Glance

Easy Network Administration

One service contract, one pricing scheme and one single point of contact
Auto-renewable contracts
Auto-adds for new network devices

BLUE Care Service Capabilities

Network-level coverage on a single contract
- 24x7 Access to BlueWater Network Operations Center (NOC)
- HW replacement direct from Cisco to you
- Cisco.com and BLUE Care Dashboard
- IOS updates and upgrades
Remote network monitoring of Cisco devices on network
Proactive notifications to simplify the updating of Cisco devices
Assess and repair services to identify potential network issues

Offers the combined service advantages of BlueWater Communications Group and Cisco in a single offering.

BLUE Care Service proactively verifies that the network is secure, reliable, and functioning optimally so that you can improve your:

Employee productivity
Customer responsiveness
And get the most from your technology investments